Medical error and unexpected outcomes affect tens of thousands of Massachusetts patients and families each year, as well as the medical staff involved in those events.
While many health care organizations and providers work to reduce patient harm and improve the quality of care they deliver, few have programs in place to support patients, families and health care workers in the aftermath of adverse events.
To help fill that gap, the Betsy Lehman Center is laying the groundwork for a first-in-the-nation, statewide network of trained peer supporters to help patients and families who are impacted by medical errors and unanticipated outcomes.
Equally important, a second aspect of this initiative will focus on clinicians and staff. In 2019, five Massachusetts hospitals will pilot peer support programs for clinician and staff, tailored for each organization. The Center’s ultimate goal is for every health care facility in the Commonwealth to have a way to support clinicians and staff involved in adverse events.