Communication can help mitigate the sadness, betrayal and anger people feel after being harmed by medical errors. But too often, they have no opportunity to process what happened and carry the effects with them for years.
New research from the Betsy Lehman Center shows that effective communication can help mitigate emotional damage. For example, among a group of people who reported a medical error experience, 50 percent of those who received no communication following the event were still angry years later. Among those who were able to openly discuss it with the care team, only seven percent still felt angry.
Here are ways to improve communication with patients and families after an adverse event.