New research from the Betsy Lehman Center provides rich insight about long-term impacts, including emotional and physical distress, financial setbacks and health care aversion, felt by patients and families who have experienced medical harm.
- Medical errors happen to people in all age groups, income brackets, and regions of the state.
- In the aftermath, many suffer long-lasting physical, emotional, behavioral and financial impacts.
- Individuals report loss of trust in the health system and some avoid not only the clinicians and facilities involved in the error, but health care entirely.
- Two-thirds expressed dissatisfaction with how their health care providers communicated with them after the errors.
- An important and promising finding is that in instances where providers exhibited greater open communication, patients report less emotional harm and health care avoidance.