When you have an issue with your health care, it can be difficult to know where to turn. Use the resources below to help guide you through the process.

When Something Goes Wrong

No caregiver goes to work intending to harm patients, yet mistakes do happen, and patients can play a role in improving safety.  If a medical error or other adverse event occurs in your care, you can work with your care team to make sure your needs are met and to help them prevent something similar from happening to another patient. 

Resolving Common Issues with Health Insurance and Care

The CompareCare website was built to provide Massachusetts health care consumers the guidance and tools they need to become active partners in navigating their health care decisions. Use the links below to help you troubleshoot common issues.