Take charge of your health care

Read on for resources for you and your family to use when making choices about your health care. Here you will find tools to help you choose quality physicians and health facilities, and information to help you better communicate with providers about your needs and preferences. We also guide you through steps to take in the unfortunate event you or someone in your family is harmed by medical treatment or during a hospital stay.

Resources of Interest


Health care organizations for consumers

A directory of Massachusetts health care organizations for consumers. 

See the List

Hospital contact information

A directory of hospitals in Massachusetts and their contact information for patients looking to discuss a complaint or concern. 

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About medical error

Delivering care can be complex, and sometimes mistakes occur. Research shows that medical errors happen far more frequently than once...

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Patient Family Advisory Councils

Information about Patient Family Advisory Councils (PFACs) in Massachusetts and where to learn more. 

Learn More About PFAC's