Last fall, Hallmark Health implemented a system-wide daily safety huddle and can already point to a number of wins – more events entered into its internal incident reporting system and a remarkable 77 percent decrease in time to analyze and close out the events in the incident reporting system.
Every morning, 50 to 60 clinicians, clinical support staff and senior leaders from across Hallmark Health, a system of hospitals and outpatient practices serving communities north of Boston, meet for about 30 minutes to review safety events from the past 24 hours, discuss current patient volume and staffing levels, and anticipate special needs in the upcoming 24 hours. Roughly half of attendees call in to the meeting from off-site locations.
The first round of results from this daily system-wide huddle was on display this month as part of Hallmark Health’s recognition of Patient Safety Awareness Week. Hallmark Health hosted poster sessions at two of its hospitals, Melrose-Wakefield Hospital and Lawrence Memorial Hospital of Medford, to highlight recent patient safety projects.