Where to call to discuss a complaint or concern

It’s not always easy to find the right person to talk to at a large organization, such as a hospital. Here is a list of hospitals in the state with a phone number at each for the department that can help you with complaints or concerns about your care.

Addison Gilbert Hospital - Gloucester/Beverly Hospital 508-363-6308 Office of Patient Advocates

Anna Jaques Hospital - Newburyport 978-463-1400 x2313 Patient Safety Officer

Athol Memorial Hospital - Athol 978-249-3511 x321 Risk Management

Baystate Health Systems - Springfield 413-794-5456 Patient Relations

Berkshire Medical Center - Pittsfield 413-447-2466 Patient Relations

Beth Israel Deaconness Medical Center 617-632-0364 Patient Relations

Beverly Hospital - Beverly 978-922-3000 x2273 Patient Advocate CARE Hotline

Boston Medical Center 617-414-4970 Office of Patient Advocacy

Brigham & Women's Hospital 617-732-6636 Patient & Family Relations

Brockton Hospital - Brockton 508-941-7356 Department of Quality Resources

Cambridge Hospital - Cambridge 617-665-1398 Patient Relations

Cape Cod Hospital 508-457-3948 Quality Management Advocacy

Caritas Norwood - Norwood 781-278-6301 Patient Advocate

Carney Hospital 617-296-4000 x3000 Patient Care Services

Charlton Memorial - Fall River 877-264-7244 Feedback Hotline

Children's Hospital 617-355-7673 Patient Relations

Clinton Hospital - Clinton 978-368-3714 Patient Representative

Cooley Dickinson Hospital - Northampton 413-582-4970 Quality Manager

Dana Farber Cancer Institute 617-632-3417 Office of Patient/Family Relations

Beth Israel Deaconess Hospital - Needham 781-453-3002 President/CEO

Deaconess-Nashoba Hospital - Ayer 978-784-9260 Patient Advocate

Emerson Hospital - Concord 978-287-3203 Patient Safety Department

Fairview Hospital - Great Barrington 413-854-9636 Patient Advocate

Falmouth Hospital - Falmouth 508-457-3948 Quality Management Advocacy

Faulkner Hospital 617-983-7425 Patient Advocate

Franklin Medical Center - Greenfield 413-794-5456 Patient Relations

Good Samaritan - Brockton 508-427-3214 Patient Advocates

Harrington Memorial Hospital - Southbridge 508-765-9771 x3046 Quality Assurance

Health Alliance Hospital - Leominster 978-343-5504 Customer Feedback Line

Heywood Hospital - Gardner 978-632-3420 Information

Holy Family Hospital - Methuen 978-687-0151 x2399 Patient Advocate

Holyoke Hospital - Holyoke 413-534-2500 Patient Safety

Lahey Clinic - Burlington 781-744-8556 Customer Relationship Management Department

Lahey Clinic North - Peabody 781-744-8556 Customer Relationship Management

Lawrence General - Lawrence 978-683-4000 x2338 Patient Rights

Lawrence Memorial - Medford 781-979-3021 Patient Satisfaction Facilitator

Lowell General - Lowell 978-937-6458 Patient Advocate

Martha's Vineyard - Oak Bluffs 508-957-9489 Patient Satisfaction Hotline

Massachusetts Eye and Ear Infirmary 617-726-3370 Office of Patient Advocacy

Massachusetts General Hospital 617-726-3370 Office of Patient Advocacy

Melrose Wakefield - Melrose 781-979-3021 Patient Satisfaction Facilitator

Mercy Medical Center - Springfield 617-537-3008 Patient Advocacy Office

Metrowest 508-383-1664 Patient Advocate

Milford-Whitinsville Hospital - Milford 508-422-2648 Patient Liaison

Milton Hospital - Milton 617-313-1360 Risk/Patient Advocacy Management

Morton Hospital - Taunton 508-828-7378 Patient Relations

Mount Auburn Hospital - Cambridge 617-499-5100 Patient Relations

Nantucket Cottage - Nantucket 508-825-8200 President’s Office

New England Medical Center / New England Baptist Hospital 617-754-5146 Patient Advocate

Newton-Wellesley - Newton 617-243-6205 Patient Relations

Noble Hospital - Westfield 413-568-2811  x5713 Quality Improvement

North Shore Medical Center - Salem 978-354-2025 Customer Service Department

Saint Anne's Hospital - Fall River 508-674-5600 x2020 Patient Advocate’s Office

St. Elizabeth's Medical Center 617-789-2700 Patient Rights

St. Luke's Hospital - New Bedford 877-264-7244 Feedback Hotline

Saint Vincent Hospital - Worcester 508-363-6308 Office of Patient Advocates

Saints Memorial - Lowell 978-934-8416 Corporate Compliance Officer

Somerville Hospital - Somerville 617-665-1398 Patient Relations

South Shore Hospital - Weymouth 781-624-8888 Patient Relations Department

Sturdy Memorial - Attleborough 508-236-7903 Risk Manager

Tobey Hospital - Wareham 877-264-7244 Feedback Hotline

Tufts-New England Medical Center 617-636-9590 Patient Liason

UMass Marlborough - Marlborough 508-486-5809

UMass Memorial Medical Center - Worcester 774-442-3701 Patient Representative

Union Hospital - Lynn 978-354-2025 Customer Service Department

Whidden Memorial - Everett 617-665-1398 Patient Relations

Winchester Hospital - Winchester 781-756-2191 Quality Assessment Department

Wing Memorial - Palmer 413-283-7651