It’s not always easy to find the right person to talk to at a large organization such as a hospital. Use the list below to find a phone number for the patient relations department at each hospital in the state. Staff in these departments can help you provide feedback about your care, discuss a complaint, or join a Patient Family Advisory Council.
Addison Gilbert Hospital - Gloucester/Beverly 978-922-3000 x2273 (CARE) Patient Advocate CARE Hotline
Anna Jaques Hospital - Newburyport 978-463-1400, x2313 Patient Safety Officer
Athol Hospital - Athol 978-249-3511 Chief Operating Officer
Baystate Medical Center - Springfield 413-794-5456 Patient Relations
Baystate Children's Hospital - Springfield 413-794-5456 Patient Relations
Baystate Noble Hospital - Westfield 413-794-5456 Patient Relations
Baystate Wing Memorial - Palmer 413-794-5456 Patient Relations
Berkshire Medical Center - Pittsfield 413-447-2466 Patient Relations
Beth Israel Deaconess Hospital-Milton 617-975-9750 Patient Relations
Beth Israel Deaconess Hospital - Needham 781-453-3002 President/CEO
Beth Israel Deaconess Medical Center - Boston 617-975-9750 Patient Relations
Beverly Hospital - Beverly 978-922-3000 x2273 Patient Advocate CARE Hotline
Boston Medical Center 617-414-4970 Office of Patient Advocacy
Brigham & Women's Hospital 617-732-6636 Patient and Family Relations
Brockton Hospital - Brockton 508-941-7356 Department of Quality Resources
CHA Cambridge Hospital - Cambridge 617-665-1398 Patient Relations
CHA Everett Hospital - Everett 617-665-1398 Patient Relations
CHA Somerville Hospital - Somerville 617-665-1398 Patient Relations
Cape Cod Hospital - Hyannis 508-862-5400 Patient Representative
Norwood Hospital - Norwood 781-278-6301 Patient Advocate
Carney Hospital - Boston 617-506-2187 Patient Advocate
Charlton Memorial Hospital 877-264-7244 Patient Feedback Line
Boston Children's Hospital - Boston 355-7673 Patient Relations
HealthAlliance-Clinton Hospital at Clinton - Clinton 978-368-3714 Patient Representative
HealthAlliance-Clinton Hospital at Leominster - Leominster 978-466-2000 Patient Representative
UMass Memorial Medical Center - Worcester 774-442-3701 Patient Representative
Marlborough Hospital - Marlborough 508-486-5820 Patient Representative
Cooley Dickinson Health Care - Northampton 413-582-4970 Quality Manager
Dana-Farber Cancer Institute - Boston 617-632-3417 Office of Patient/Family Relations
Nashoba Valley Medical Center - Ayer - Ayer 978-784-9260 Patient Advocate
Deaconess - Nashoba Hospital - Ayer 978-784-9260 Patient Advocate
Emerson Hospital - Concord 978-287-3203 Quality and Patient Safety Department
Fairview Hospital - Great Barrington 413-854-9636 Patient Advocate
Falmouth Hospital - Falmouth 508-457-3948 Patient Representative
Faulkner Hospital - Boston 617-983-7425 Patient Advocate
Baystate Franklin Medical Center - Greenfield 413-794-5456 Patient Relations
Good Samaritan Medical Center - Brockton 508-427-3214 Patient Advocates
Harrington Hospital - Southbridge 508-764-5047 Patient Feedback
Heywood Hospital - Gardner 978-632-3420 Information
Holy Family Hospital - Methuen 978-687-0151 x2399 Patient Advocate
Holyoke Medical Center - Holyoke 413-534‐2727 Concern Line
Lahey Clinic - Burlington 781-744-8556 Customer Relationship Management Department
Lahey Clinic North - Peabody 781-744-8556 Customer Relationship Management
Lahey Hospital & Medical Center - Burlington 781-744-8556 Customer Relationship Management
Lahey Medical Center - Peabody 781-744-8556 Customer Relationship Management
Lawrence General Hospital - Lawrence 978-683-4000, ext. 2273 Patient Relations Office
Lawrence Memorial Hospital of Medford - Medford 781-979-3008 Director, Quality & Patient Safety
Lowell General Hospital - Lowell 978-937-6455 Patient Service Center
Martha’s Vineyard Hospital - Oak Bluffs 508-957-9551 Quality Improvement Office
Massachusetts Eye and Ear Infirmary - Boston 617-573-3008 Patient Care Representative
Massachusetts General Hospital - Boston 617-726-3370 Office of Patient Advocacy
MelroseWakefield Hospital - Melrose 781-979-3008 Director, Quality & Patient Safety
Mercy Medical Center - Springfield 413-748-9094 Quality and Risk Management Department
MetroWest Medical Center - Framingham 508-383-2737 Patient Relations
Milford Regional Medical Center - Milford 508-422-2648 Patient Liaison
Morton Hospital - Taunton 508-828-7378 Patient Advocate
Mount Auburn Hospital - Cambridge 617-499-5100 Patient Relations
Nantucket Cottage Hospital - Nantucket 508-825-8218 Compliance Officer
New England Baptist Hospital - Boston 617-754-5164 Quality and Patient Safety
Newton-Wellesley Hospital - Newton 617-243-6205 Patient Relations
North Shore Medical Center - Salem 978-354-2025 Family and Patient Relations
Saint Anne’s Hospital - Fall River 508-674-5600, ext. 2020 Patient Advocate
St. Elizabeth’s Medical Center - Brighton 617-789-2040 Patient Advocate
St. Luke’s Hospital - New Bedford 877-264-7244 Patient Feedback Line
Saint Vincent Hospital - Worcester 508-363-6308 - Office of Patient Advocates
Saints Medical Center - Lowell 978-937-6455 Patient Service Center
South Shore Health - Weymouth 781-624-8888 Office of Experience and Engagement
Sturdy Memorial Hospital - Attleboro 508-236-7910 Patient Feedback Line
Tobey Hospital - Wareham 877-264-7244 Patient Feedback Line
Tufts Medical Center - Boston 617-636-9590 Patient Relations
Union Hospital - Lynn 978-354-2025 Family and Patient Relations
Winchester Hospital - Winchester 781-756-7159 Patient Advocate