Advancing health care safety in Massachusetts

A state government agency working with providers, patients and policymakers to reduce preventable harm in all health care settings

Our story

Featured work

The Center’s work is guided by the groundbreaking Roadmap to Health Care Safety for Massachusetts. This strategic action plan is designed to break through the barriers that have stood in the way of progress for decades. 

Our strategy

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Join the pilot: Automated adverse event monitoring

Apply to be a pilot site for new technology that detects patient harm in near real time, dramatically improving safety.

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Improving health care safety education

The Center is leading the effort to develop a statewide safety curriculum and educational standards for health care professionals.

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Peer support for health care professionals

Need help coping with the stresses of working in health care today? The Virtual Peer Support Network can match you with a colleague in Massachusetts for peer-to-peer support.

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Communication, Apology and Resolution (CARe)

CARe is a model for more promptly, fairly, and compassionately meeting the needs of patients who have been harmed.

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Patient and Family Advisory Councils

Patients and families serve on their hospital’s PFAC to help improve care and better serve their communities.

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Patient Safety Beat

Patient Safety Beat is the Betsy Lehman Center’s monthly email newsletter reporting on health care safety news and updates on progress across Massachusetts.

View current issue

AUGUST 2025

Remembering Lucian Leape: Reflections from his colleagues and friends

AUGUST 2025

Connect your staff members and patients with support from someone who ​“gets it”

AUGUST 2025

Betsy Lehman Center programs featured in webinars about new CMS safety metrics

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